![]() ![]() She said she would see what she could do and call me back. I called guest services on or about 8/5 and spoke with "Cathy" and explained to whole story to her as well. He said he could not adjust the price to match the sale price and I left unhappy. I told the person there I did not check that as I had no intention of purchasing online. I went back to the store and showed them the email I received and the person there told me that I needed to click the BUY NOW option and when I did the regular price showed up instead of the sales price. When she returned I noticed the receipt rang up for $20.99, the regular price. My girlfriend was out running errands and stopped by the store to pick up a pack. It was the Southern Tier 2XFACTOR 12pk that listed for $17.99 as the sale price. I received an email regarding the sale items good through 8/27 and saw an item I was interested in purchasing. I wanted to share an experience I had with the local store here early last month. For more information about the Vault, please see the following FAQs. It appears you found something to purchase then as well. To make things as right as possible, everyone invited to that Vault opening was invited back to an opening that occurred two days later on 12/14/22. We apologized for that inconvenience and frustration. That was entirely out of our control but we regret that it occurred. We acknowledge the unfortunate circumstances that occurred 12/12/22 when the website servers run by an outside vendor crashed due to enormously high demand. We fully appreciate that the incredibly high demand for highly-allocated items on a first come, first-served basis means not every guest can get the exact item they're searching for, however, there is still plenty to choose from in every opening. Our policy is clear that Gold level members are entitled to at least one invitation to the Vault over a 12-month period, so you are easily outpacing the minimum. Our records show you have made at least 6 purchases from the Vault in the last year and we remain confused by your dissatisfaction. What can be done about this issue as I am also filing a complaint with the ******* **** of consumer affairs. They offer me another random invite to this so called vault system, but over and over again the website"invite fails". I basically call them and have tried to get them to do the right thing, but their response is to pound sand. I believe the company is practicing unethical bait and switch tactics. I have had in my cart these products: stagg *** old forester birthday bourbon & today ***************** barrel proof. I call to complain and they never make it right. The issue that I am having is that when I get an invite for this program, and go to the check out of these rare whiskeys, the site somehow fails. I have used their system for 2 years now. This is a liquor store program that allows access to "allocated bourbon" ie hard to get. Hello, *** has a rewards program that if you spend ***** a year you have access to what is called the vault system. I have been emailing them since December 12th and have not received a single reply The most recent vault had website crashing as well. I reached out and they said since I’ve already had invitations there was nothing they could do. The following invites were all plagued by site crashing, kicking back to main screen, etc. My first vault access I received there were website errors, which they acknowledged, but did nothing about. I finally added a new phone line to my plan, created a new account with that number and a new address and transferred my points. I emailed, called, went to the store, and nobody would do anything about it, even though they could easily look up WHO was stealing it(ID required to pick up vault purchases) and did not even acknowledge that I have spent THOUSANDS of dollars to be denied access. For the first couple years of my gold access, my account was being stolen somehow and someone else was getting my vault invites. With this access, there is a vault that is released on occasion for special, rare liquors. They have a rewards program in which spending a certain amount per year gives gold access. ![]()
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